Can the return/repair cycle
of products remain
as an extension of the process and infrastructure
devoted to product creation, or should
manufacturers follow those who have moved
beyond a “fix/respond” mode to
added” servicing model?
Increasingly, reverse logistics must be considered
part of a successful growth strategy.
Product returns are the most common aspect
of reverse logistics. Yet, most companies
do not handle returns well because they are
not part of the businesses’ core competencies.
As a result, many companies are working closely
with third-party logistics (3PL) providers,
while others are still considering the best
way to handle reverse logistics.