Reverse Logistics

Can the return/repair cycle of products remain
as an extension of the process and infrastructure
devoted to product creation, or should
manufacturers follow those who have moved
beyond a “fix/respond” mode to a “value
added” servicing model?

Increasingly, reverse logistics must be considered part of a successful growth strategy.

Product returns are the most common aspect of reverse logistics. Yet, most companies do not handle returns well because they are not part of the businesses’ core competencies.

As a result, many companies are working closely with third-party logistics (3PL) providers, while others are still considering the best way to handle reverse logistics.